Customer Charter

Our commitment to you

We want to ensure that your experience with us is one that you will feel warm about for years to come.

Here are just some of the ways we will help to keep you warm inside

Informed
Just like you, we hate any nasty surprises. That’s why you should never have to call us for information, as we will have contacted you first. We will always endeavour to keep you in the loop about what is happening next at your home, and to hold your hand every step of the way.

Important
We value each and every one of our customers. That’s why we assign you your very own Resident Liaison Officer. No matter what the issue, they are here to help.

Respect
We promise to always treat you with kindness, dignity and respect. We will also listen to your needs and accommodate your personal circumstances in all that we do. In return, we ask that the same respect is also shown to our people.

Constant Improvement
Whilst other companies strive for perfection, we see it as being the bare minimum. We don’t stop there though; we are always seeking ways in which we can improve our services further for you.

Clarity
We only promise what we can realistically achieve, and aim to provide you with information that is both clear and concise. Our people will always carry ID badges.

Satisfaction
Your home is very important to you and your family, and we will respect that. We will ensure that work is carried out to the correct standards and check in with you frequently to get your feedback as to how it is going.

Safety
Protecting the health and safety of you, and anyone else at your home are our first priority and we will never compromise on that.

Responsible
Our approved contractors are responsible both to their commitment to our customers and to this charter. We will always work responsibly in everything we do and ensure anyone working on our behalf does so as well.

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Grant Application Form

Your Current Insulation

Converted Attic RoomCavity Wall InsulationLoft InsulationUnderfloor InsulationElectric Storage Heaters

Your Current Heating

Your Situation

You can only apply for a grant if you are the home owner, private tenant or landlord. Social housing is not covered.

Benefits Received

Child Tax CreditPension CreditIncome-Related Employment Support AllowanceIncome-Based Jobseekers AllowanceWorking Tax CreditIncome SupportUniversal Credit

Property Details

Your Details

















What Happens Next?

One of our Energy Advisors will telephone you to check your details to verify your funding eligibility.

If you qualify for a grant, we will need to undertake a free home energy assessment and take a copy of your most recent benefit award letter to hand.

100% grants are subject to survey. In most cases it is free but you may be asked to pay a contribution, depending on the efficiency of the property and the amount of work required. If you qualify for a grant, we will need the make & model of your boiler and you will need to have a copy of your most recent benefit award letter to hand.

*Savings are based on figures estimated by the Energy Saving Trust.

Credit is provided by Ikano Bank AB (publ) and available subject to status to UK residents aged 18 or over. Acrobat acts as a credit broker not a lender and offers credit products for Ikano Bank AB(publ) only. Ikano Bank is authorised in Sweden by Finansinspektionen, the regulator for banks in Sweden, and is subject to limited regulation by the Financial Conduct Authority. Ikano Bank is a trading name of the UK branch AB Ikano Bank (publ), which is registered with branch number BR016253. The registered office of the UK branch Ikano Bank AB (publ) is Waterfront House, Waterfront Plaza, Station Street, Nottingham, NG2 3DQ.